"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Dear Lia,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Based on your post regarding with "Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing. At this very moment, I am looking into whether there could be a possible solution to this issue. I will get back to you as soon as I get any additional information about your query.

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated.

Sincerely,

Inema | Microsoft Community Moderator

We have an organization that has been using online mode for years (Citrix) without issue and since last patch Tuesday everyone in the organization is experiencing this issue. When you look at the Outlook connection manager at least one mailbox will have a very high "AvgResponse" such as 2000ms. It also changes which mailbox is the one experiencing the connection issues and shows the high latency. Outlook will go Not Responding even if you are not interacting with it and then the above notification will display. I would say that on average Outlook locks up for 30 seconds, multiple times per day.

Dear LIA,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Based on your post regarding with ""Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing. "If you are using Outlook 2010 or Outlook 2013, please follow this article

"Outlook is retrieving data from the Microsoft Exchange Server" message after you upgrade to Outlook 2010 or Outlook 2013 - Microsoft Supportsee if it can help.

If issue still persist, try the below methods see if they can help:

Method 1. To narrow down if the issue is related to the add-ins, please Open Outlook in safe mode - Microsoft Support

Method 2. Create New Outlook profile Create an Outlook profile - Microsoft Support do not delete old profile.

Method 3: Disable IPv6 on your network adapter

1. Select Start, and then select Control Panel.
2. Select Network and Sharing Center.
3. In the View your active networks area, select Local Area Connection, and then select Properties.
4. On the Networking tab, clear theInternet Protocol Version 6 (TCP/IPv6) check box, and then select OK.

If the above methods didn't solve your issue, kindly download this SARA tool, sign in with your Office 365 work or school account and select Outlook related topic. Select Outlook>selectOutlook keeps saying “Trying to connect…” or “Disconnected”. the Support and Recovery Assistant tool will run a series of diagnostic tests on your computer. If any of the tests fails, it will provide suggested solutions to get your problem solved.

Feel free to let me know if you need further information.

Have a nice day!

Sincerely,

Inema | Microsoft Community Moderator

I have tried a new profile, turning off IPv6 and SARA reports there are no issues.

Is there anything else that we can try? this issue is impacting our whole business.

Are there networking issues with exchange online or has the exchange server performance dropped since the patches on Tuesday 8th?

If so can the development team please look at this issue.

Hi Steve

Microsoft provided a link to updates they released recently.

It hasn't helped me but it might help you.

https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

Lia