"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-11-25T00:33:45+00:00

    Hi Daniel

    Microsoft have come back to me with this which includes a link to what was released :-

    Hi Lia,

    The issue is solely related to Outlook showing the warning message "Trying to retrieve...", issue is not happening to Outlook on the Web.

    When you go to the browser Outlook.office.com, you are not getting the same error message. Therefore, this is not related to Exchange Online server issues or mailbox issues. 

    Issue is only happening to Outlook. The link I provided to you below is about the Office update that directly affects the Outlook.

    https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

    I provided it to you as requested as in the call you told me that you will try to uninstall the update to one of the PC.

    Lia

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-11-24T23:47:07+00:00

    We are also having the issue on older versions of office. My guess is that Exchange online is the issue.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-11-24T23:45:48+00:00

    Hi is there an update on this issue? The steps you point out above are not helpful. There are several tickets open in this. This is causing Major disruption for our business during a peak period. Efficiencies are lost, staff cannot work effectively. This major disruption has been occurring since Office and Exchange update on 10th November.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-11-24T10:12:41+00:00

    Also running into similar issue with one of my clients. Client has two shared mailboxes and doing a search causes Outlook to freeze. I also have a ticket with Microsoft about this.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-11-24T09:36:10+00:00

    I've done a bit more digging, looks like our issues started on the 10th or 11th of November.

    We did not patch a single server in our environment with this months updates until the 17th.

    Not sure if something was changed on Microsoft's side of things that could be causing this.

    We have the same issues here. Dozens of clients with Outlook randomly freezing. The issues we're having is not just RDS type environments but Windows 10 Pro PC's too. Also they all use Cached mode and that makes no difference so I wouldn't even consider trying it.

    Is it even possible to roll back an Office Update as we're on the patch released the 8th November as well (15726.20202)?

    Was this answer helpful?

    0 comments