"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-25T05:13:53+00:00

    Great news, please share outcomes with the rest of us.

    They are ignoring my ticket have asked multiple times for an update.

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  2. Anonymous
    2022-11-25T05:02:35+00:00

    Microsoft have seemed to acknowledge the issue or are at least investigating it in their latest response to our organizations ticket.

    "Thanks for your time on the phone. As per our conversation, kindly note that the issue of Outlook trying to retrieve data from the Microsoft Exchange server is an issue that is currently being investigated by our backend engineers. We are aware of this occurrence for multiple users and please rest assured that it is being addressed at this moment in time.

    As this is the case, I am kindly asking that you advise the affected users to use the Outlook Web Application for the time being. I will be sure to contact you as soon as I have further information about this issue.

    Please accept my apology for any inconveniences caused at this time. Thanks for your understanding."

    Thanks to Sujan

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  3. Anonymous
    2022-11-25T01:09:34+00:00

    Dead silence from MS. I have a workforce severely impacted here. We have this issue occurring in an older unpatched version of Outlook 16.0.15128.20224. MS originally asked me to upgrade to resolve the issue. Now they are saying to downgrade?

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  4. Anonymous
    2022-11-25T01:00:12+00:00

    Going to throw my voice into the void;

    We are a large MSP and have an ever growing list of clients suffering this issue, I have even experienced it a couple of times myself.

    • Cached or online mode doesn't seem to make a difference
    • Impacting from current build Outlook back to 2013 and a variety in between.
    • Tried rolling back to the previous current channel update without any change in behaviour.
    • Experiencing on networks with barely utilized 1gb connections
    • Worst hit seem to be RDS environments, again does not matter if cached or online
    • Checked outlook connection endpoints and are resolving in country so not an issue with long hops/latency

    There is clearly a MS side issue that they are either unable to identify or are unwilling to admit.

    Hi Josh. 100% the same here, especially on the RDS front. They're almost unusable in Outlook.

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  5. Anonymous
    2022-11-25T00:53:05+00:00

    Hi Ali

    This is what Microsoft tech support came back to me with :-

    Hi Lia,

    The issue is solely related to Outlook showing the warning message "Trying to retrieve...", issue is not happening to Outlook on the Web.

    When you go to the browser Outlook.office.com, you are not getting the same error message. Therefore, this is not related to Exchange Online server issues or mailbox issues. 

    Issue is only happening to Outlook. The link I provided to you below is about the Office update that directly affects the Outlook.

    https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

    I provided it to you as requested as in the call you told me that you will try to uninstall the update to one of the PC.

    Lia

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