This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.
This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Steve and Ali. Just wondering if your issue has been resolved. We are also on prem server (Exchange 2016) and we are experiencing the same issues as you which are still not resolved.
No further feedback from Microsoft. I knew they were working on an update to fix the issue. The issue did go away and yesterday I experienced this issue again a few times whilst WFH. Today I am in the office and it has been fine. I know there is a O365 update that takes about 5 minutes to install which I installed earlier this week.
Lia
Any more feedback regarding the patch?
Receiving the "Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" notification still for a handful of users here.
We're on M365 Semi-Annual Enterprise Channel
Version 2208 (Build 15601.20456)
Microsoft support advised us that this is now a known issue and a patch will be issued for Office on next patch Tuesday to address this issue.
It is still happening for our users also, though not as much. I think half of the problem was resolved under EX474167 and the remainder will be with the office patch.
I ran SARA, it didn't recommend a change from basic to modern - we already use modern, it didn't recommend Hardware acceleration either and I recall we did the hardware acceleration change in our environment quite a while back. So for us, the issue is still happening.