"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-23T03:06:11+00:00

    HI Tom and Steve

    I have a case logged with Microsoft Tech support also. They keep saying to go into cache mode for 3 months display of emails. However, cache mode won't work for us. It causes us more issues. We need to be in online mode. We were fine until the major patch was released two weeks ago. I had to enable logging in Outlook and have just uploaded them to Microsoft for them to investigate.

    I will let you know if they come back with a resolution.

    Lia

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  2. Anonymous
    2022-11-23T02:56:39+00:00

    Thanks Tom, good to know we are not alone.

    I have a case logged with Office365 support but it is moving very slowly. If i get a resolution i will post it here.

    This issue started before we had patched our Citrix servers with the monthly so i think that the issue is on the exchange side.

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  3. Anonymous
    2022-11-23T01:34:42+00:00

    We're running into the exact same issue, company wide when users are accessing Outlook through a Citrix machine their session locks up for 20-40 seconds and showing the "Outlook is trying to retrieve data from the Microsoft Exchange server" message.

    Happening multiple times a day to most of the company. Only seemed to start a couple of days after this month's patch Tuesday.

    I've tried everything I can think of but still no resolution.

    Installing the out of band patches for the Windows Kerberos issue has fixed some of the other problems caused by the patches, but this issue persists.

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  4. Anonymous
    2022-11-23T01:11:55+00:00

    Hi Steve

    Microsoft provided a link to updates they released recently.

    It hasn't helped me but it might help you.

    https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

    Lia

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  5. Anonymous
    2022-11-22T05:47:07+00:00

    I have tried a new profile, turning off IPv6 and SARA reports there are no issues.

    Is there anything else that we can try? this issue is impacting our whole business.

    Are there networking issues with exchange online or has the exchange server performance dropped since the patches on Tuesday 8th?

    If so can the development team please look at this issue.

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