"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-25T01:09:34+00:00

    Dead silence from MS. I have a workforce severely impacted here. We have this issue occurring in an older unpatched version of Outlook 16.0.15128.20224. MS originally asked me to upgrade to resolve the issue. Now they are saying to downgrade?

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  2. Anonymous
    2022-11-25T00:50:12+00:00

    HI Daniel

    I was hoping it was just a KB number that I had to uninstall. At this point I am not sure what update I need to uninstall.

    I haven't uninstalled anything as yet.

    Lia

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  3. Anonymous
    2022-11-25T00:48:33+00:00

    In our environment this issue is appearing on multiple versions of Outlook. From the Semi-Annual channel to the Current channel.

    It is happening on Old Outlook's that haven't been patched yet and the latest Releases from the above channels.

    Also on machines outside of our Remote Desktop environment.

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  4. Anonymous
    2022-11-25T00:42:26+00:00

    How is this related to Outlook/Office updates if we're still running a version from June and this issue only came up on November 10th...

    Really sounds like these tech's aren't listening to the issue at all.

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  5. Anonymous
    2022-11-24T01:59:55+00:00

    I asked Microsoft tech support if there was an update for Exchange online that took place on 10 November 2022.

    This is the response :-

    Hi Lia,

    The update is not from Exchange Online itself but from the Office application update/patches.

    The issue you are encountering is only happening on Outlook and not from the Web. This is a local Outlook occurrence.

    Lia

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