"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-24T01:27:58+00:00

    Hi Ali

    The SARA detected I was in online mode and suggested to use cache mode. Other than that it found no issues.

    Microsoft tech support wanted logging to be enabled in Outlook for diagnostic purposes

    1. In Outlook, go to the File tab > Options > Advanced.
    2. Under Other, select or clear the Enable troubleshooting logging (requires restarting Outlook) check box.
    3. Exit and restart Outlook.

    Lia

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  2. Anonymous
    2022-11-24T01:09:04+00:00

    We are running citrix v7.5 1912 on-prem and in process of migrating to cloud when this issue raised its ugly head. Our VDAs are October patched 2019 server with latest version of Office release november 8th 15726.20202.

    We also have older VDAs only patched to July and running july version of office with same issue described here. And having same issue with endpoints configure to exchange online only. MS totally gaslighting me saying its our virtual environment which has been happily humming along since Feb this year and regularly patched.

    So frustrating :_(

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  3. Anonymous
    2022-11-24T00:28:13+00:00

    I am still yet to hear back from Microsoft regarding the log files I uploaded to them. Everyday we are getting more and more users experiencing this issue. The issue even happens when WFH. The issue is happening more and more frequently every day. Microsoft need to acknowledge there is an issue and they need to provide a fix for it. It is causing alot of downtime.

    Lia

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  4. Anonymous
    2022-11-23T22:18:38+00:00

    Yes Cached mode is not an option for us also. It is a workaround that hides the underlying issue instead of resolving it. Redirecting an OST on a shared environment comes with it's own set of issues. Such as disk capacity, Disk IO issues, maintenance and cleanup, corruptions. We shouldn't need to implement a workaround for something that clearly changed on the 10th.

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  5. Anonymous
    2022-11-23T03:06:11+00:00

    HI Tom and Steve

    I have a case logged with Microsoft Tech support also. They keep saying to go into cache mode for 3 months display of emails. However, cache mode won't work for us. It causes us more issues. We need to be in online mode. We were fine until the major patch was released two weeks ago. I had to enable logging in Outlook and have just uploaded them to Microsoft for them to investigate.

    I will let you know if they come back with a resolution.

    Lia

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