"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-27T22:49:14+00:00

    Hi Daniel,

    Do you know if your fix has worked?

    No word from the client yet (which is good news as she had sent a "it's still freezing" early every morning for the past week).

    I'll give it all of today and call her tomorrow for an update if I haven't heard today.

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  2. Anonymous
    2022-11-25T05:02:35+00:00

    Microsoft have seemed to acknowledge the issue or are at least investigating it in their latest response to our organizations ticket.

    "Thanks for your time on the phone. As per our conversation, kindly note that the issue of Outlook trying to retrieve data from the Microsoft Exchange server is an issue that is currently being investigated by our backend engineers. We are aware of this occurrence for multiple users and please rest assured that it is being addressed at this moment in time.

    As this is the case, I am kindly asking that you advise the affected users to use the Outlook Web Application for the time being. I will be sure to contact you as soon as I have further information about this issue.

    Please accept my apology for any inconveniences caused at this time. Thanks for your understanding."

    Thanks to Sujan

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  3. Anonymous
    2022-11-25T01:00:12+00:00

    Going to throw my voice into the void;

    We are a large MSP and have an ever growing list of clients suffering this issue, I have even experienced it a couple of times myself.

    • Cached or online mode doesn't seem to make a difference
    • Impacting from current build Outlook back to 2013 and a variety in between.
    • Tried rolling back to the previous current channel update without any change in behaviour.
    • Experiencing on networks with barely utilized 1gb connections
    • Worst hit seem to be RDS environments, again does not matter if cached or online
    • Checked outlook connection endpoints and are resolving in country so not an issue with long hops/latency

    There is clearly a MS side issue that they are either unable to identify or are unwilling to admit.

    Hi Josh. 100% the same here, especially on the RDS front. They're almost unusable in Outlook.

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  4. Anonymous
    2022-11-22T05:47:07+00:00

    I have tried a new profile, turning off IPv6 and SARA reports there are no issues.

    Is there anything else that we can try? this issue is impacting our whole business.

    Are there networking issues with exchange online or has the exchange server performance dropped since the patches on Tuesday 8th?

    If so can the development team please look at this issue.

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  5. Anonymous
    2022-11-21T10:15:11+00:00

    Dear LIA,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    Based on your post regarding with ""Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing. "If you are using Outlook 2010 or Outlook 2013, please follow this article

    "Outlook is retrieving data from the Microsoft Exchange Server" message after you upgrade to Outlook 2010 or Outlook 2013 - Microsoft Supportsee if it can help.

    If issue still persist, try the below methods see if they can help:

    Method 1. To narrow down if the issue is related to the add-ins, please Open Outlook in safe mode - Microsoft Support

    Method 2. Create New Outlook profile Create an Outlook profile - Microsoft Support do not delete old profile.

    Method 3: Disable IPv6 on your network adapter

    1. Select Start, and then select Control Panel.
    2. Select Network and Sharing Center.
    3. In the View your active networks area, select Local Area Connection, and then select Properties.
    4. On the Networking tab, clear theInternet Protocol Version 6 (TCP/IPv6) check box, and then select OK.

    If the above methods didn't solve your issue, kindly download this SARA tool, sign in with your Office 365 work or school account and select Outlook related topic. Select Outlook>selectOutlook keeps saying “Trying to connect…” or “Disconnected”. the Support and Recovery Assistant tool will run a series of diagnostic tests on your computer. If any of the tests fails, it will provide suggested solutions to get your problem solved.

    Feel free to let me know if you need further information.

    Have a nice day!

    Sincerely,

    Inema | Microsoft Community Moderator

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