"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-11-25T00:51:03+00:00

    Going to throw my voice into the void;

    We are a large MSP and have an ever growing list of clients suffering this issue, I have even experienced it a couple of times myself.

    • Cached or online mode doesn't seem to make a difference
    • Impacting from current build Outlook back to 2013 and a variety in between.
    • Tried rolling back to the previous current channel update without any change in behaviour.
    • Experiencing on networks with barely utilized 1gb connections
    • Worst hit seem to be RDS environments, again does not matter if cached or online
    • Checked outlook connection endpoints and are resolving in country so not an issue with long hops/latency

    There is clearly a MS side issue that they are either unable to identify or are unwilling to admit.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-11-30T23:56:41+00:00

    Microsoft support advised us that this is now a known issue and a patch will be issued for Office on next patch Tuesday to address this issue.

    It is still happening for our users also, though not as much. I think half of the problem was resolved under EX474167 and the remainder will be with the office patch.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-11-28T20:05:08+00:00

    Hi All,

    Latest from Microsoft, appears a fix is being rolled out.

    "Thanks for your email. Based on my confirmation internally, This seems to be a known issue which is being investigated by Microsoft Outlook Product Group already, and the fix is being rolled-out to customer tenants gradually. "

    Thanks again to Sujan

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-11-21T06:32:41+00:00

    We have an organization that has been using online mode for years (Citrix) without issue and since last patch Tuesday everyone in the organization is experiencing this issue. When you look at the Outlook connection manager at least one mailbox will have a very high "AvgResponse" such as 2000ms. It also changes which mailbox is the one experiencing the connection issues and shows the high latency. Outlook will go Not Responding even if you are not interacting with it and then the above notification will display. I would say that on average Outlook locks up for 30 seconds, multiple times per day.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2022-11-23T01:11:55+00:00

    Hi Steve

    Microsoft provided a link to updates they released recently.

    It hasn't helped me but it might help you.

    https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

    Lia

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments