New Outlook for Mac does not show emails older than 30 days

Anonymous
2022-02-25T06:24:04+00:00

Hello,

I needed to find an email that I keen the date that was send to me. So I start scrolling down to my Inbox. To my surprise, I could not scroll further than 30 days.

What's up with that? Only 30 days of ?

Is there a way for the New Outlook to increase that limit of showing only 30 days of emails?

Unfortunately searching in Outlook (either new or old look), seems to be getting worse and worse. Several people in my company have complained that search does not return all emails that should appear and it happened to me several times. So it is not that I can rely on search anymore.

If such simple things cannot be available, I could not imagine if Outlook for Mac will ever get feature parity with the Windows version.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-02-25T16:25:43+00:00

    Hi John.Ts,

    Thank you for choosing Microsoft community.

    Regarding your concern, please first check if the issue exists on the Outlook on the Web (outlook.office.com). If the issue doesn't exist, re-check if the emails have been fully synced to your Outlook for Mac desktop client.

    If the issue persists on the Outlook on the Web, kindly check the following aspects.

    1. If there's any inbox rule set up to move certain messages to certain folders. See Create a rule in Outlook for Mac (microsoft.com).
    2. If your organization IT admin or Microsoft 365 admin has configured related retention policies or using Online Archive to move messages which were over certain period of time. See Create and configure retention policies to automatically retain or delete content - Microsoft 365 Compliance | Microsoft Docs & Use your online archive with Outlook for Mac (microsoft.com). 

    Hope it helps! If any update, welcome to share with us.

    Thanks & Stay safe,

    Qian

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  2. Anonymous
    2022-02-26T17:07:31+00:00

    Hello,

    You guys seriously need to stop with the template responding and actually read the post.

    What you are mentioning above has nothing to do with my issue.

    The emails are there.

    They just don't show up in the New Outlook for Mac. it only go back to 30 days.

    As I mentioned above, search returns the emails, but search in Outlook became unreliable for quite some time now to the point of not showing emails that are in front of my eyes.

    Thanks

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  3. Anonymous
    2022-03-18T17:58:48+00:00

    Same problem.

    New Outlook for MAC app.

    User can connect to Outlook Web and see all email

    Within the App on the MAC it will only sync 30 days.

    Cannot find setting for sync history.

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  4. Anonymous
    2022-03-18T18:07:31+00:00

    Thank god,

    I started to think it was only me in the world with that issue :D

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  5. Anonymous
    2022-03-23T17:33:11+00:00

    Nope, not alone and a lot of reads too, but no valid response from MS. I think it is a "feature" to improve the speed of the application. I'd like to err on the side of configurability. Probably need to post in the MAC forums instead of here.

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