New Outlook for Mac does not show emails older than 30 days

Anonymous
2022-02-25T06:24:04+00:00

Hello,

I needed to find an email that I keen the date that was send to me. So I start scrolling down to my Inbox. To my surprise, I could not scroll further than 30 days.

What's up with that? Only 30 days of ?

Is there a way for the New Outlook to increase that limit of showing only 30 days of emails?

Unfortunately searching in Outlook (either new or old look), seems to be getting worse and worse. Several people in my company have complained that search does not return all emails that should appear and it happened to me several times. So it is not that I can rely on search anymore.

If such simple things cannot be available, I could not imagine if Outlook for Mac will ever get feature parity with the Windows version.

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

75 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-05-02T16:52:35+00:00

    So frustrating that this is still a problem. I have to continue using "Legacy Outlook" so I can find old emails.

    I do an "All Mailboxes" search in New Outlook and search for a single word, and it returns a list of results, going back a maximum of 30 days. I run the same command in "Legacy Outlook" and I get significantly more results, all of which are valid. Therefore I can't rely on the "New Outlook" search results.

    If I try and search "Current Mailbox" on an IMAP mailbox, it just fails to search at all, showing the following:

    This is completely useless to me. "Legacy Outlook" returns hundreds of pertinent emails, going back several years, and the results are returned immediately.

    At this point since Microsoft keep adding new features to this and not addressing this problem I can only assume they don't expect Outlook to be used in a professional capacity, where one might want to recall emails from several months ago that have certain keywords in.

    Give us the ability to download all of our emails if we want!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-04-03T04:31:47+00:00

    Someone mentioned the version 16.7 on Mac works and displays all emails. I am now on 16.76 and it looks like Microsoft reverted the fix. It does not show the older emails again. There is no way to display those or search those older ones, especially for emails from other POP servers. Office 365 emails seem to have a way loading older emails by using the "Load More conversations" option while browsing emails (scrolling down). But this is frustrating that we cannot view older emails from other servers.

    Similarly - the outlook (new) on Mac still does not have the import option enabled to import the pst email files from windows PCs still.

    Not sure why these basic features are not provided by Microsoft.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-03-31T20:19:34+00:00

    SO FRUSTRATING! THIS IS THE REASON I DUMPED DELL, PC's and MICROSOFT!!!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-03-10T14:26:15+00:00

    The last three days's email available is about as much use a chocolate teapot.

    Reverted to legacy Outlook and it works.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-01-25T07:32:12+00:00

    I cannot see any emails from the past year when I open Outlook Hotmail using Safari. I have to use Chrome to see my emails. Why doesn't Safari work anymore? I'm an Office 365 subscriber.

    Was this answer helpful?

    0 comments