New Outlook for Mac does not show emails older than 30 days

Anonymous
2022-02-25T06:24:04+00:00

Hello,

I needed to find an email that I keen the date that was send to me. So I start scrolling down to my Inbox. To my surprise, I could not scroll further than 30 days.

What's up with that? Only 30 days of ?

Is there a way for the New Outlook to increase that limit of showing only 30 days of emails?

Unfortunately searching in Outlook (either new or old look), seems to be getting worse and worse. Several people in my company have complained that search does not return all emails that should appear and it happened to me several times. So it is not that I can rely on search anymore.

If such simple things cannot be available, I could not imagine if Outlook for Mac will ever get feature parity with the Windows version.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-05T04:07:13+00:00

    Unfortunately no solution yet.

    We are stuck to only be able to see emails up to 30 days.

    And Microsoft does not seem willing to get a fix for it.

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  2. Anonymous
    2022-07-04T21:02:53+00:00

    dosent help me , it says search emails a) today b) this week, c) this month. there is not options of 6 months or older :s

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  3. Anonymous
    2022-07-04T21:00:13+00:00

    same problem, did you find any solution ?

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  4. Anonymous
    2022-06-28T23:33:49+00:00

    I'm still waiting for an Non-canned response from Microsoft. Is this an uncorrectable feature or something that can be fixed? The main response above is useless. We have all done that troubleshooting. This is not a retention issue it is a "view" issue within the new Outlook App for MAC.

    Help???

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  5. Anonymous
    2022-02-25T16:25:43+00:00

    Hi John.Ts,

    Thank you for choosing Microsoft community.

    Regarding your concern, please first check if the issue exists on the Outlook on the Web (outlook.office.com). If the issue doesn't exist, re-check if the emails have been fully synced to your Outlook for Mac desktop client.

    If the issue persists on the Outlook on the Web, kindly check the following aspects.

    1. If there's any inbox rule set up to move certain messages to certain folders. See Create a rule in Outlook for Mac (microsoft.com).
    2. If your organization IT admin or Microsoft 365 admin has configured related retention policies or using Online Archive to move messages which were over certain period of time. See Create and configure retention policies to automatically retain or delete content - Microsoft 365 Compliance | Microsoft Docs & Use your online archive with Outlook for Mac (microsoft.com). 

    Hope it helps! If any update, welcome to share with us.

    Thanks & Stay safe,

    Qian

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