New Outlook for Mac does not show emails older than 30 days

Anonymous
2022-02-25T06:24:04+00:00

Hello,

I needed to find an email that I keen the date that was send to me. So I start scrolling down to my Inbox. To my surprise, I could not scroll further than 30 days.

What's up with that? Only 30 days of ?

Is there a way for the New Outlook to increase that limit of showing only 30 days of emails?

Unfortunately searching in Outlook (either new or old look), seems to be getting worse and worse. Several people in my company have complained that search does not return all emails that should appear and it happened to me several times. So it is not that I can rely on search anymore.

If such simple things cannot be available, I could not imagine if Outlook for Mac will ever get feature parity with the Windows version.

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-16T14:21:55+00:00

    you can view old emails. the problem with New Outlook for Mac is you can't backup/export your email. You have to revert to Legacy Outlook to export.... which i just did, and it's a pain to go back and forth

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  2. Anonymous
    2024-01-04T12:37:11+00:00

    I have just reverted to Legacy Outlook because not only could I not see emails in my Inbox that were older than 3 months, I couldn't see emails I'd stored in folders 'On my computer'! Now it has reverted, everything is available again. Really disappointed that after all this time the new version of the app still doesn't function correctly on a Mac, but relieved to be able to revert to legacy.

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  3. Anonymous
    2023-12-03T02:47:47+00:00

    Indeed. Top brass at Microsoft obviously didn't want to hear about it and deleted the feedback. Link doesn't work anymore.

    Good job, Microsoft. That's why everyone loves you.

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  4. Anonymous
    2022-12-01T15:49:41+00:00

    Even after having this issue identified 6 months earlier, it seems it has not yet been prioritised to be fixed or if it has the question is now on the development team's capability.
    Just purchased Outlook for Desktop for Mac and it seems it was the wrong decision.

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  5. Anonymous
    2022-10-10T11:43:52+00:00

    'Can you please guide me?'

    Don't get too excited I haven't done anything other than switch the 'New Outlook' button to 'On'.

    Yes, one folder does show 22 emails over two years old BUT it isn't showing all of the 39 emails that should be there!

    Yes, one folder now shows emails over three years old BUT it isn't showing one less than a year old!

    It is possible to 'force' Outlook to download emails that aren't showing by moving them from one folder to another as follows:- Assuming that you have 6 emails in Folder 'A' but you know that there should be 12. Move the ones that are showing to Folder 'B' and you will find that the missing ones will now appear in Folder 'A'. Now move the emails back from B to A and you will now have the full 12 regardless of date.

    Great you might be thinking but no!! When you turn off Outlook and relaunch it all your hard work is undone.

    New Outlook is a crock of sh**.

    The best thing to do with it is to go to the Menu Bar and select Help/Revert to Legacy Outlook, or delete it altogether and use Mac Mail or Spark.

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