Outlook Calendar on Mac Sync Issues with Apple calendar app

Anonymous
2022-05-04T05:12:07+00:00

I have been having issues with syncing events between my Outlook calendar on Mac and my Apple calendar application (on my MacBook Pro) for the last couple of months. Before then, the syncing worked like a charm.

I've had many calls with the Apple support team and they got it working every single time but it stops syncing again after a few hours or at most a day.

Do you have any tips on what I may need to do to resolve this issue from the Outlook side of things?

An interesting fact is that my iPhone and my Outlook calendars are syncing perfectly fine. It's just the connection between my MacBook Pro and Outlook that doesn't work

I would so very much appreciate your insights and guidance.

Thank you!

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-05-06T09:48:38+00:00

    Hello Monika Becker,

    Good day to you, may I know have you checked with above suggestions to try, does it make any difference?

    Regards,

    Ankita Vaidya

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  2. Anonymous
    2022-05-04T15:22:05+00:00

    Hello Ankita,

    Thank you so much for your reply and the test instructions. I will need to work on it later today.

    For now, I would like to confirm that the syncing is not working regardless of where I create the events first.

    • When I create an event in Outlook first, it doesn't get synced to my Apple calendar, and
    • When I create an event in the Apple calendar it doesn't sync to my Outlook calendar.

    In other words, the syncing is broken in both directions. Do you have any other suggestions for me based on this?

    Thanks again for your support.

    Monika

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  3. Anonymous
    2022-05-04T07:08:33+00:00

    Hello Monika Becker,

    Good day to you and hope you are doing well.

    Regarding your post, would like to confirm where the event created first and does not sync?

    If event first created from Apple calendar and it doesn’t sync with Outlook Calendar, check with change your Outlook for mac version from New version to legacy/old Outlook for mac and vice versa to see if it makes any difference.

    • To change version from New to legacy Outlook : open outlook for Mac > Help > Revert to legacy Outlook
    • To change New Outlook for Mac : Turn on - “New Outlook” button available on the top ride side.

    You can also check with add another account on both app side to see if events sync correctly or not. Further for using Outlook for mac, as we have dedicated support team, which is specializing in handling issues related to Outlook for Mac. So for further assistance, we recommend you to kindly check this issue with that team. To contact them open Outlook for Mac app > go to Help > Select Contact Support or please check Contact support within Outlook for Mac

    If event created from Outlook Calendar app and if it doesn’t sync with your Apple calendar app, check with re-add your affected account with automatic configuration. Also from your Apple calendar app > open your preference settings > go to Accounts > select your account > under Refresh calendar settings > set Every minute option and then check. If still same issue on Apple Calendar app, it is recommended to kindly involve Mac support team again. At this point, your kind understanding  and co-operation will be highly appreciated.

    Thank you so much for your precious time. Stay safe, happy and healthy forever.

    Regards,

    Ankita Vaidya

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