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Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =
*Update office version
*Re-install O365
but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.
(no problem sending messages via OWA)
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am trying to find out how to tell if a message is an actionable message so I will know that I should close it.
I already understand that the software has bugs and that this has been reported as an outstanding bug that may be fixed someday.
We put some examples of Actionable Messages in this article under "What are actionable messages?", Error when opening Actionable Messages (microsoft.com). Normally they have some action on them. For example, if I send a Quick Poll, that email with the Vote button is an Actionable Message. Or the email that is sent when someone requests access to a group that goes to the Group Admin to approve is an Actionable Message.
I have not seen the error since updating outlook per the procedure.
I still do not know how to tell if an outlook message is actionable, but maybe I no longer need to know.
The issue is also with Monthly Enterprise Channel, Outlook Version 2207 (Build 15427.20308).
The method didn't worked - Opening in safe mode and then opening in normal mode.
Any further suggestion for the update which could resolve the issue?
To get the fix you need to be on build 15128.36125 and higher. Since you are on MEC channel see if you can update to Version 2208 or higher. This page shows what builds and versions are at each channel, Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn. MEC is at Version 2208 and higher. Try manually updating by clicking File, Office Account, Update Options, Update Now.