An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-15T21:09:00+00:00

    We just had this issue come up with a computer in our management.

    We found that installing the Actionable Messages Debugger cleared the issue.

    We haven't seen the error come back, and aren't sure if this is a 100% resolution. But it seems to work for now.

    https://appsource.microsoft.com/en-us/product/office/wa104381686?tab=overview

    Another option you could try would be to roll back the version of Office.

    https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

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  2. Anonymous
    2022-09-17T19:02:37+00:00

    I had just one user with this issue in a company of just over 100. I had her case open because I could not find an answer anywhere. Now, this may not be a fix but when working on another Outlook issue for her I rebuilt the .ost and this error also went away. It is an easy solution to try. I hope it works for you.

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  3. Anonymous
    2022-09-20T00:08:45+00:00

    Same problem, from multipke sources. Very annoying.

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  4. Anonymous
    2022-09-20T19:04:33+00:00

    Hi all,

    While this issue continues to be investigated, we have posted a Known Issue article for formal tracking, Error when opening Actionable Messages (microsoft.com).

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  5. Anonymous
    2022-09-21T13:13:09+00:00

    I certainly don't have multiple messages open. I only have three Outlook windows open: Inbox, Tasks, and Calendar.

    Inbox and Tasks are only showing one message each. That could have an Actionable Message, I suppose, although that isn't anything that I am aware of.

    I do flag inbox messages to go to my tasks, so perhaps something behind the scenes is causing Outlook to think that it needs to open these messages.

    This started a couple of weeks ago - initially I thought it was related to turning on the "Coming Soon" option as it seemed to start when I turned this option on. But now it is doing it even in the old UX.

    Hope this is useful to track down this issue.

    Mark

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