An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-14T12:59:26+00:00

    This has started happening to me when I shut down the computer on both my work computer (Windows 11) and my personal computer (Windows 10). It first started on the work computer in beginning of august and a little later on my personal computer. It certainly smells a lot like an update of some sort may have caused this.

    It happens when I shut down the computer without manually closing Outlook first. If I manually close Outlook then no problem. But if I shut down, it will complain that Outlook is preventing the computer from shutting down. When I click cancel to go back and see, I see this specific problem and messagebox.

    Same here. It stops the computer installing updates so I have to remember to shut Outlook down manually rather than just tell the computer to update and restart. Then when I return at a later time I have to open Outlook manually to refresh the mail because it was not restored. I haven't a clue what an actionable message is. I certainly don't use them. Today is the second time I've seen this so I guess it started with an office update -2 months ago.

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  2. Anonymous
    2022-09-14T15:32:14+00:00

    please let me know what the fix is

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  3. Anonymous
    2022-09-14T16:56:51+00:00

    Same issue just started popping for my users.

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  4. Anonymous
    2022-09-14T19:34:49+00:00

    Yeah, I have got one user too who is getting the same error.

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  5. Anonymous
    2022-09-14T23:19:05+00:00

    Hi MSFT,

    I have been assisting a user on this and we've been struggling to find the answer to this issue as it shows up at random times.

    Considering basic troubleshooting has been done (i.e. recreated mail profile, repaired/reinstalled MSO/Outlook).

    Can you please confirm if this is indeed a bug as it only started happening during the most recent updates, for over a week or so? It was not an issue prior to that. Reading this forum made me realize that many users started having this issue almost within the same timeframe. Can someone from Microsoft please verify if this is being addressed and do we have an ETA for the fix?

    We'd really appreciate your help.

    Thank you.

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