An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-13T08:18:20+00:00

    Yup, this is some cosmetic bug that requires to be fixed, I have users report this to IT about this same issue.
    The users have the new profile created, it doesn't help.

    Somehow it seems only appear as cosmetic, users claim the meeting they accepted was working fine.
    Just an annoying error message.

    This only happens when the users manage calendars for others.

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  2. Anonymous
    2022-09-13T17:40:25+00:00

    Its not working even after re-creating the profile and safe mode.

    Let me know if you are able to resolved it.

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  3. Anonymous
    2022-09-13T22:20:06+00:00

    Hi all,

    The Outlook In App Support Team is working on escalating this issue. We already have a bug opened that we think is this issue and confirming.

    It appears there is a limitation with WebView Adaptive Cards that stops at 10. For example, I can repro this issue by sending myself 10 emails with Polls (New email, Insert, Poll under Include tab). If I open each Poll email and keep it opened I will usually get the error on the ~10th Poll email. The Poll is based off of Actionable Messages.

    If you are seeing this with a different Actionable Message, please let me know what that is? I will post back when I know this issue will get resolved.

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  4. Anonymous
    2022-09-13T22:57:05+00:00

    Hi Gabriel,

    I am experiencing the same issue as Anders Wang-Rask described above: Shutting down my computer prior to closing Outlook results in the message and my computer down not shut down.

    I'm not sure what the WebView Adaptive cards are, I don't have polls in any of my emails and have no emails open short of which-ever is highlighted in my inbox and subsequently in the reading pane.

    This occurs on both my work and personal laptop as well.

    Regards,

    -R

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  5. Anonymous
    2022-09-13T23:27:57+00:00

    My user has been getting same error since last 2 week. It only occurs when opening meeting invitation emails.

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