An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-04-12T13:43:23+00:00

    O365 - desktop Outlook - where exactly do I 'increase the Actionable Message limit'?

    Everything was running fine til the latest batch of updates? - now several users are reporting the error message and Outlook doesn't now pop out the message with a double click - its now one click+enter - message pops out and occasionally gives that error message - and strangely I don't appear to have any actionable messages in my inbox (tested it on my Outlook and it was working OK til I installed the latest Outlook/O365 updates).

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  2. Anonymous
    2023-04-19T06:32:45+00:00

    Greetings all,

    Is the problem resolved? Recently I had users encounter this issue.

    User A: Running on Win10 (22H2 build 19045.2846), O365 (2303 Build 16.0.16227.20202)

    User B: Running on Win10 (22H2 build 19045.2846), O 2019 (2303 Build 16.0.16227.20202)

    What I had done

    1. Repair Microsoft Edge WebView 2 Runtime
    2. Update the Office version
    3. Update the Windows OS version
    4. Performed Office online repair
    5. Reinstalled Office application

    User A problem was resolved after the 5 steps above but not for User B, carry on with the following steps, but still no luck. Any advice? Thanks.

    1. Create a new outlook profile

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  3. Anonymous
    2023-04-19T07:06:41+00:00

    The fault does seem to lie with Edge View 2 - we have had several faults related to Web View 2 - one where we disabled widgets and the left half of the screen went dead - you couldn't click on anything on the left side - re-enable then re-disable widgets and its back to normal.

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  4. Anonymous
    2023-04-19T09:27:25+00:00

    Hi c-duncan,

    Thanks for the method, but there is no widgets enable during issue encounter.

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  5. Anonymous
    2023-04-19T13:34:00+00:00

    The main issue for now is the limit to how many actionable messages can be opened before you need to close some to be able to open others. The short answer is that the limit is 10 for all channels except SAC which is 5 and it will go to 10 in July's major update, Error when opening Actionable Messages - Microsoft Support.

    The next change that will make things better is currently targeted in the May timeframe (no ETA yet on prod release though). This change should help address the WebView cache & reuse that is probably being helped by the WebView repair. There is also investigation to see if the current AM limits of 10 can be increased.

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