An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

63 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-01-17T19:22:05+00:00

    I repaired the EdgeWebView in Programs & Features and that fixed the issue.

    Open Control panel (you can search for it in the “type here to search” window in the lower left corner of your desktop)

    Select View by Small Icons (upper right corner)

    Open Programs and features

    Right click on Microsoft Edge WebView 2 Runtime.

    Click Change and then repair it.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2023-01-19T16:22:27+00:00

    It worked like a charm! Thanks for those instructions!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-03-09T19:10:23+00:00

    One users is experiencing this error when using Desktop Outlook and replying to an eMail (any eMail). No Polls involved. They do, however, have many eMails Open. Hopefully it will be resolved.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-03-14T01:46:37+00:00

    Has this been fixed? Because I have users reporting this same issue.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-03-14T13:59:15+00:00

    Irving,

    The main recent work has been to increase the Actionable Message limit which should help to avoid seeing this error message. If you are Current Channel or Monthly Enterprise Channel the limit has increased to 10 AM emails open. If you are on any Semi Annual Channel it's still 5 AM emails open but that will increase to 10 soon. Also, we have been documenting as we learn them what types of emails have Actionable Messages and other learnings, Error when opening Actionable Messages - Microsoft Support.

    There is new work about to start that will help minimize the scenarios that will cause the Actionable Message from showing as much. I will update the Known Issue with those improvements when they become available.

    Was this answer helpful?

    0 comments