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Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =
*Update office version
*Re-install O365
but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.
(no problem sending messages via OWA)
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Apparently, it's a known issue MS is working on this.
It does not event pretend to help.
It does not say how to recognize an actionable message so it can be closed.
It does not say whether it is an important error.
There is no target for resolution.
Apparently, it's a known issue MS is working on this.
I have a user that gets this message opening almost any email. I disabled "action Items" in her outlook add-ins after which she no longer got the error message. I will keep testing this with other users that are getting this error.
Randy
I certainly don't have multiple messages open. I only have three Outlook windows open: Inbox, Tasks, and Calendar.
Inbox and Tasks are only showing one message each. That could have an Actionable Message, I suppose, although that isn't anything that I am aware of.
I do flag inbox messages to go to my tasks, so perhaps something behind the scenes is causing Outlook to think that it needs to open these messages.
This started a couple of weeks ago - initially I thought it was related to turning on the "Coming Soon" option as it seemed to start when I turned this option on. But now it is doing it even in the old UX.
Hope this is useful to track down this issue.
Mark
Hi all,
While this issue continues to be investigated, we have posted a Known Issue article for formal tracking, Error when opening Actionable Messages (microsoft.com).