An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-12-14T14:02:36+00:00

    Neither of the option helped :(

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  2. Anonymous
    2022-11-29T16:21:22+00:00

    To get the fix you need to be on build 15128.36125 and higher. Since you are on MEC channel see if you can update to Version 2208 or higher. This page shows what builds and versions are at each channel, Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn. MEC is at Version 2208 and higher. Try manually updating by clicking File, Office Account, Update Options, Update Now.

    This error is still occuring on Microsoft® Outlook® for Microsoft 365 MSO (Version 2209 Build 16.0.15629.20256)

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  3. Anonymous
    2022-11-21T14:32:04+00:00

    Even after upgrading to Version 2208 (Build 15601.20286), Client gives the same error for MEC.

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  4. Anonymous
    2022-11-14T14:08:20+00:00

    To get the fix you need to be on build 15128.36125 and higher. Since you are on MEC channel see if you can update to Version 2208 or higher. This page shows what builds and versions are at each channel, Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn. MEC is at Version 2208 and higher. Try manually updating by clicking File, Office Account, Update Options, Update Now.

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  5. Anonymous
    2022-11-11T21:43:11+00:00

    The issue is also with Monthly Enterprise Channel, Outlook Version 2207 (Build 15427.20308).

    The method didn't worked - Opening in safe mode and then opening in normal mode.

    Any further suggestion for the update which could resolve the issue?

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