An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Suspending/pausing our AV didn't do anything - the Symantec. AV needed to be updated to v14.3

click -then return pops out the window :) -

you're not running Symantec (SEP) 14.0 by any chance? - we'd been having similar problems and finally got the 14.3 update - the file causing the problem was sysfer.dll -

all Outlook/Edge/Chrome/Chromium/ Edge View2/etc./etc. problems have now gone and everything is working fine.

We're experiencing the same issue as KL Chloe. When the user tries to double-click the message it will not open in a new window. The user is forced to just work with the message in the preview pane. If we restart Outlook it will work for about 20-30 seconds and then suddenly the messages will no longer open in a window - preview pane still works. If I uninstall webview2 then everything works fine. I've also noticed that the affected users (8 out of 80) will also periodically get the "cannot render actionable message" error.

I've done all the usual; new profile, disable add-ins, suspend AV, reinstall Office, reinstall webview2, clear OST, make sure Windows 10 is fully updated. We're having the problem with all versions of Office (2016, 2019, 2021 and Office 365). I've opened a service ticket with MS and hopefully some answers will come, but all fingers point to an issue with the webview2 runtime.

Hi Gabriel,

Thanks for the information. But we are facing another issue.

The scenario is when the user opens an email from Outlook inbox, seems like no response when double click on the mouse, and no error message prompts. User can open the email when pressing enters on the keyboard. If the user close and re-opens the Outlook application the mouse double click is working on the other email, and when the user clicks on the previous problematic email the email can open too. After this action, when clicking on other emails become cannot open. Any ideas, or advice? Thanks.

The main issue for now is the limit to how many actionable messages can be opened before you need to close some to be able to open others. The short answer is that the limit is 10 for all channels except SAC which is 5 and it will go to 10 in July's major update, Error when opening Actionable Messages - Microsoft Support.

The next change that will make things better is currently targeted in the May timeframe (no ETA yet on prod release though). This change should help address the WebView cache & reuse that is probably being helped by the WebView repair. There is also investigation to see if the current AM limits of 10 can be increased.

Hi c-duncan,

Thanks for the method, but there is no widgets enable during issue encounter.