An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-14T16:56:51+00:00

    Same issue just started popping for my users.

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  2. Anonymous
    2022-09-14T15:32:14+00:00

    please let me know what the fix is

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  3. Anonymous
    2022-09-14T12:59:26+00:00

    This has started happening to me when I shut down the computer on both my work computer (Windows 11) and my personal computer (Windows 10). It first started on the work computer in beginning of august and a little later on my personal computer. It certainly smells a lot like an update of some sort may have caused this.

    It happens when I shut down the computer without manually closing Outlook first. If I manually close Outlook then no problem. But if I shut down, it will complain that Outlook is preventing the computer from shutting down. When I click cancel to go back and see, I see this specific problem and messagebox.

    Same here. It stops the computer installing updates so I have to remember to shut Outlook down manually rather than just tell the computer to update and restart. Then when I return at a later time I have to open Outlook manually to refresh the mail because it was not restored. I haven't a clue what an actionable message is. I certainly don't use them. Today is the second time I've seen this so I guess it started with an office update -2 months ago.

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  4. Anonymous
    2022-09-13T23:27:57+00:00

    My user has been getting same error since last 2 week. It only occurs when opening meeting invitation emails.

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  5. Anonymous
    2022-09-13T22:57:05+00:00

    Hi Gabriel,

    I am experiencing the same issue as Anders Wang-Rask described above: Shutting down my computer prior to closing Outlook results in the message and my computer down not shut down.

    I'm not sure what the WebView Adaptive cards are, I don't have polls in any of my emails and have no emails open short of which-ever is highlighted in my inbox and subsequently in the reading pane.

    This occurs on both my work and personal laptop as well.

    Regards,

    -R

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