An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

63 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-09-20T19:04:33+00:00

    Hi all,

    While this issue continues to be investigated, we have posted a Known Issue article for formal tracking, Error when opening Actionable Messages (microsoft.com).

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-01-09T16:06:35+00:00

    The original question remains unanswered after many months.

    Specifically., what is an actionable message and how can I recognize one? I can't close one if I don't know what one is.

    Why don't you read the question before answering?

    Regards.

    RIchard SIdell

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-09-15T21:09:00+00:00

    We just had this issue come up with a computer in our management.

    We found that installing the Actionable Messages Debugger cleared the issue.

    We haven't seen the error come back, and aren't sure if this is a 100% resolution. But it seems to work for now.

    https://appsource.microsoft.com/en-us/product/office/wa104381686?tab=overview

    Another option you could try would be to roll back the version of Office.

    https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-09-14T23:19:05+00:00

    Hi MSFT,

    I have been assisting a user on this and we've been struggling to find the answer to this issue as it shows up at random times.

    Considering basic troubleshooting has been done (i.e. recreated mail profile, repaired/reinstalled MSO/Outlook).

    Can you please confirm if this is indeed a bug as it only started happening during the most recent updates, for over a week or so? It was not an issue prior to that. Reading this forum made me realize that many users started having this issue almost within the same timeframe. Can someone from Microsoft please verify if this is being addressed and do we have an ETA for the fix?

    We'd really appreciate your help.

    Thank you.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2022-08-31T12:29:27+00:00

    Hi, FresTea~

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    According to your description, the issue of your concern that there's a prompted error displays on your Outlook desktop client.

    For narrowing down this issue, please be kindly to check if there's a same issue under the Safe mode - Open Office apps in safe mode on a Windows PC.

    If it works well under the safe mode, please give an attempt for Repair an Office application and see if it helps.

    In addition, please give it a shot by creating a new profile - Create an Outlook profile and check if it can make any differences.

    We're glad to help you and looking forward to your new updates.

    Sincerely,

    Alex | Microsoft Community Moderator.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments