An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-06T16:38:18+00:00

    The two answers are 100% useless. This dialog started appearing a couple of weeks ago and since it's hitting multiple people I'd point the blame at an Outlook update.

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  2. Anonymous
    2022-09-07T16:10:24+00:00

    This has started happening to me when I shut down the computer on both my work computer (Windows 11) and my personal computer (Windows 10). It first started on the work computer in beginning of august and a little later on my personal computer. It certainly smells a lot like an update of some sort may have caused this.

    It happens when I shut down the computer without manually closing Outlook first. If I manually close Outlook then no problem. But if I shut down, it will complain that Outlook is preventing the computer from shutting down. When I click cancel to go back and see, I see this specific problem and messagebox.

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  3. Anonymous
    2023-01-17T19:22:05+00:00

    I repaired the EdgeWebView in Programs & Features and that fixed the issue.

    Open Control panel (you can search for it in the “type here to search” window in the lower left corner of your desktop)

    Select View by Small Icons (upper right corner)

    Open Programs and features

    Right click on Microsoft Edge WebView 2 Runtime.

    Click Change and then repair it.

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  4. Anonymous
    2022-09-13T22:20:06+00:00

    Hi all,

    The Outlook In App Support Team is working on escalating this issue. We already have a bug opened that we think is this issue and confirming.

    It appears there is a limitation with WebView Adaptive Cards that stops at 10. For example, I can repro this issue by sending myself 10 emails with Polls (New email, Insert, Poll under Include tab). If I open each Poll email and keep it opened I will usually get the error on the ~10th Poll email. The Poll is based off of Actionable Messages.

    If you are seeing this with a different Actionable Message, please let me know what that is? I will post back when I know this issue will get resolved.

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  5. Anonymous
    2022-09-13T22:57:05+00:00

    Hi Gabriel,

    I am experiencing the same issue as Anders Wang-Rask described above: Shutting down my computer prior to closing Outlook results in the message and my computer down not shut down.

    I'm not sure what the WebView Adaptive cards are, I don't have polls in any of my emails and have no emails open short of which-ever is highlighted in my inbox and subsequently in the reading pane.

    This occurs on both my work and personal laptop as well.

    Regards,

    -R

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