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Hi there,
my Outlook for Mac does not download or open any attachments.
The issue persists with various file types such as jpeg, xls, pdf.
The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)
macOS and Outlook are up-to-date:
macOS Version: 12.5
Outlook Version:16.64
The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.
As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.
Best regards,
ste_si
*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I just had this problem. "Solved" it by deleting and re-installing. The Mac version is clearly a second-class citizen in the 365 world.
I didn't even have to reinstall. Just switched to legacy and then back to the new version, and it worked fine again...
Can confirm I solved it for my user by reverting to old outlook on a fresh Macbook Pro M2 install. It's a shame because I actually like a lot of the functionality of new outlook, but have been having issues both on Windows and Mac with it thus far.
Hoping this is properly resolved soon.
EDIT: New outlook functionality restored by switching back as noted in other comments (thanks to Colin below). Switching to Legacy and back to New should solve the issue if you want to use New like my user and I both did.
Can confirm this has worked 5 or 6 times for me.
Switching to Legacy and then back, or leaving it in Legacy as a lot of people prefer that view. Either way, both resolved the issue.
I second that. That was the easiest way around a very annoying problem.
Thank you for sharing!