Outlook for Mac not opening or downloading attachments

Anonymous
2022-08-22T07:08:35+00:00

Hi there,

my Outlook for Mac does not download or open any attachments.

The issue persists with various file types such as jpeg, xls, pdf.

The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)

macOS and Outlook are up-to-date:

macOS Version: 12.5

Outlook Version:16.64

The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.

As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.

Best regards,

ste_si

*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-03-24T00:42:29+00:00

    Did that, but it still does not work

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  2. Anonymous
    2023-03-28T12:52:32+00:00

    I am having the same issue

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  3. Anonymous
    2023-04-02T22:00:21+00:00

    Downloading this particular attachment still fails with Outlook 16.71.2. No error messages, it just doesn't download. I am still able to download by reverting to old Outlook.

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  4. Anonymous
    2023-04-13T19:45:32+00:00

    I have updated the Outlook today and the same problem appeared.

    I have solved the problem by simply deleting the app from my Mac Air M2 and downloaded it again.

    After installation the problem disappeared and everything works perfectly.

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  5. Anonymous
    2023-05-04T16:35:10+00:00

    Happening again in 2023 now, what was the answer back in 2022?

    Mike

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