Outlook | MacOS | Legacy Outlook for Mac | For business
Using older versions of Outlook for Mac in business environments
Has this been fixed?
Outlook for Mac not opening or downloading attachments
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hi there,
my Outlook for Mac does not download or open any attachments.
The issue persists with various file types such as jpeg, xls, pdf.
The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)
macOS and Outlook are up-to-date:
macOS Version: 12.5
Outlook Version:16.64
The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.
As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.
Best regards,
ste_si
*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***
Outlook | MacOS | Legacy Outlook for Mac | For business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
116 answers
Sort by: Oldest
-
Anonymous
2023-03-12T11:12:58+00:00 -
Anonymous
2023-03-13T08:38:10+00:00 It hasn't been fixed for me yet. I just discovered this particular's user's computer is not compliant with our Intune. I wonder if this is part of the issue.
-
Anonymous
2023-03-15T21:15:15+00:00 I'm having the same issue. 4.6 MB PDF will not download. No error messages. Outlook is at latest 16.71 and MacOS is at latest Ventura 13.2.1. New Outlook will not download, when I switch to legacy, I can download the attachment.
In case it matters, the failure is on a Macbook with Apple M1 Pro CPU. A 2016 Macbook (Intel) running Monterey 12.6.3 and also Outlook 16.71 does not exhibit the problem .
-
Anonymous
2023-03-20T19:19:17+00:00 is there a concrete solution here? I'm having this as well. Is reinstalling the app an option? But for a company like microsoft, this is really not acceptable.
-
Anonymous
2023-03-20T19:51:58+00:00 The only solution that has worked for me so far was to "revert" to the old version of Outlook. I mentioned the process in an earlier post. Once I reverted, I was able to download attachments again. Sure hope Microsoft is paying attention.
By the way, I'm also on a Mac running Ventura.13.2.1.
Good luck!