Outlook | MacOS | Legacy Outlook for Mac | For business
Using older versions of Outlook for Mac in business environments
All Macs in our workplace are being impacted, is there a solution yet?
Outlook for Mac not opening or downloading attachments
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Anonymous
Hi there,
my Outlook for Mac does not download or open any attachments.
The issue persists with various file types such as jpeg, xls, pdf.
The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)
macOS and Outlook are up-to-date:
macOS Version: 12.5
Outlook Version:16.64
The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.
As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.
Best regards,
ste_si
*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***
Outlook | MacOS | Legacy Outlook for Mac | For business
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116 answers
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Anonymous
2022-10-19T03:52:52+00:00 -
Anonymous
2022-10-31T14:04:26+00:00 I am experience the same problem. It seems random. Most attachments open but other seems not to have downloaded or be delivered with the email.
Very frustrating.
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Anonymous
2022-10-31T15:42:25+00:00 I have a user that was having this issue, we tried everything from re-installing to updating to the Beta channel, we finally upgraded her MacOS from Monterey to Ventura and that resolved the issue. Hope this helps anyone else.
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Anonymous
2022-10-31T16:18:29+00:00 The user I was having an issue with was running Big Sur -- I updated his OS to the latest version. available for (Big Sur) and that fixed the issue.
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Anonymous
2022-11-02T12:40:45+00:00 I have upgrade my Mac to Ventura, but the new outlook still has the same problem. Some attachments could be downloaded, but some could not be. Wondering for this!