Outlook for Mac not opening or downloading attachments

Anonymous
2022-08-22T07:08:35+00:00

Hi there,

my Outlook for Mac does not download or open any attachments.

The issue persists with various file types such as jpeg, xls, pdf.

The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)

macOS and Outlook are up-to-date:

macOS Version: 12.5

Outlook Version:16.64

The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.

As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.

Best regards,

ste_si

*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-07-27T01:29:18+00:00

    Thank you

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  2. Anonymous
    2023-08-04T23:20:27+00:00

    I unticked New Outlook in the tab Outlook and now we can receive attachments - easy fixed

    Image

    Thanks, it worked like a charm.

    But I really liked New Outlook. I just wish that they fix it asap.

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  3. Anonymous
    2023-08-24T04:22:07+00:00

    I face the same problems, and as Marc Curtis said above, I too am able to download from the browser version, but not the Outlook App.

    This needs to be fixed asap.

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  4. Anonymous
    2023-08-27T08:22:45+00:00

    Same problem. I cannot open / download attachment. It is a mess and cannot work anymore with Microsoft solution. Please fix the problem or tell us how to solve it

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  5. Anonymous
    2023-09-22T09:00:25+00:00

    the described issue is still the case.... September 22, 2023. Revert back to old Outlook solves the issue. MS get your act together... this is not a worthy replacement for the legacy Outlook...

    ps MS outlook update tools tells me I am up-to-date.

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