Outlook for Mac not opening or downloading attachments

Anonymous
2022-08-22T07:08:35+00:00

Hi there,

my Outlook for Mac does not download or open any attachments.

The issue persists with various file types such as jpeg, xls, pdf.

The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)

macOS and Outlook are up-to-date:

macOS Version: 12.5

Outlook Version:16.64

The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.

As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.

Best regards,

ste_si

*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2022-08-22T19:18:51+00:00

    Dear ste_si,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    Based on your description, I understand that you have a concern with “Outlook for Mac not opening or downloading attachments”. We are looking into the issue, however before we proceed, we need more detailed information about the situation you are experiencing.

    Please help us in isolating the issue by providing the following information:

    1. Have you tried in Outlook on the web on the same machine to see if you can open and download the attachments?
    2. Have you tried to clear the caches? Right-click on the account in the navigation pane > Then, choose the Properties option > Then, click on the Empty Cache option > Now, right-click on the folder containing the email attachments that aren't downloading and select Synchronize Now.
    3. Since it has been confirmed that both Outlook and Mac OS are up to date, is there any error message you are receiving? If so, could you please provide a screenshot for further investigation?

    We look forward to hearing from you, please let me know and provide a more detailed description so we can provide you with more specific assistance. Thank you for your cooperation.

    Sincerely,

    De Paul | Microsoft Community Moderator

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  2. Anonymous
    2022-08-23T09:14:53+00:00

    Hi - I am having exactly the same issue. It started only this week.

    MacBook Pro 2019

    MacOS Monterey

    Version 12.2.1

    Outlook version 16.63 (22070801)

    1 - I am able to open/download files from the web version.

    2 - There is no 'properties' option when right clicking the account in the navigation pane

    3 - there is no error message

    Marc

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  3. Anonymous
    2022-09-27T17:54:02+00:00

    Has anyone found a fix? I have a user that has the same issue.

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  4. Anonymous
    2022-10-12T17:42:12+00:00

    Mine started doing the same thing a few days ago. The new outlook version was working fine, then all of a sudden I couldn't open attachments. Went back to the old version, and attachments now work.

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  5. Anonymous
    2022-10-12T19:26:42+00:00

    Same here. It just happened. Attachments are loading on the web version but not on the desktop app.

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