Outlook for Mac not opening or downloading attachments

Anonymous
2022-08-22T07:08:35+00:00

Hi there,

my Outlook for Mac does not download or open any attachments.

The issue persists with various file types such as jpeg, xls, pdf.

The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)

macOS and Outlook are up-to-date:

macOS Version: 12.5

Outlook Version:16.64

The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.

As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.

Best regards,

ste_si

*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

116 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-11-16T10:29:58+00:00

    After getting a new MacBook Pro M2 i have the same issue. I can not download attachments. However the problem seems to only account for specific filetypes. I was able to download an attached PDF, but i am unable to download attached jpegs. Additionally jpegs in Mails are not being loaded. Also when replying to a mail, Outlook does not open the mail editor and does not create a new section in the conversation. I am on the currently newst Version Sonoma 14.1.1.

    Switching back to legacy Outlook solved the issue but brought other problems, for example it fails to load new emails. Right now it seems that Outlook is completely broken on Mac.

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2023-11-14T08:22:31+00:00

    Not working with the legacy version of outlook either

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-11-09T12:37:42+00:00

    This seems to work for me, thank you.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-11-07T06:27:06+00:00

    Thank you, the reverting to the Old Mac version worked. When I selected the new version the issuse prevailed. I just need to receive and send email. So the old version works; sticking with that. thank you also for all the other comments as to what worked and didn't.

    Was this answer helpful?

    0 comments