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Hi there,
my Outlook for Mac does not download or open any attachments.
The issue persists with various file types such as jpeg, xls, pdf.
The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)
macOS and Outlook are up-to-date:
macOS Version: 12.5
Outlook Version:16.64
The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.
As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.
Best regards,
ste_si
*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
I have the exact same problem. I'm new to Mac but i have the latest Mac Os and i believe the latest MSFT suite.
I can open all attachments with Apple Mail but nothing on outlook. the web version and PC version work fine, just outlook on Mac Os
please advise
i have the same problem with brand new mac pro
Seems that ‘New’ Outlook on Mac does not allow you to open (for whatever reason) or save (for whatever reason) a pdf attachment.
Don’t MSFT have software QA/test?
Had the same problem with one of my customers with a MacBook Pro running MacOS Monterrey. I uninstalled (moved to the trash) just the Outlook app then downloaded a fresh copy of the Office 365 installer and reinstalled the Microsoft apps. That did not fix the problem until I also installed the newest MacOS, Ventura, and the Outlook attachments started to appear again. You could try upgrading your Mac's OS to Ventura to see if that fixes it. That may be all that is needed. I also tested Outlook for Mac (newest build) on a mac running MacOS Big Sur and it did not have this problem, so it looks like it may be limited to Macs running Monterrey.
In the update to my answer, I wrote that I was able to fix it with an update to the latest Big Sur update. Thankfully I am not having the same issue on other systems running various OS. From following this thread it does seem random.
Had the same problem with one of my customers with a MacBook Pro running MacOS Monterrey. I uninstalled (moved to the trash) just the Outlook app then downloaded a fresh copy of the Office 365 installer and reinstalled the Microsoft apps. That did not fix the problem until I also installed the newest MacOS, Ventura, and the Outlook attachments started to appear again. You could try upgrading your Mac's OS to Ventura to see if that fixes it. That may be all that is needed. I also tested Outlook for Mac (newest build) on a mac running MacOS Big Sur and it did not have this problem, so it looks like it may be limited to Macs running Monterrey.