Outlook for Mac not opening or downloading attachments

Anonymous
2022-08-22T07:08:35+00:00

Hi there,

my Outlook for Mac does not download or open any attachments.

The issue persists with various file types such as jpeg, xls, pdf.

The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)

macOS and Outlook are up-to-date:

macOS Version: 12.5

Outlook Version:16.64

The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.

As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.

Best regards,

ste_si

*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-02-16T12:42:28+00:00

    We are seeing exactly the same thing across all our users, we can see the paperclip to show an email has an attachment, and can filter to ones with attachments, but the attachments just aren't there.

    The client on Windows, Web and mobile all work fine, but just not mac desktop. However, as with others, we can see the attachments when we attempt to forward the email, which offers a workaround, albeit an extremely clunky (and risky) one.

    We have tried closing, restarting, re-adding accounts, and reinstalling, nothing works.

    Version is: 16.70 (23021201), license is fully active.

    Microsoft Autoupdate shows and auto was applied to Outlook on the 15th Feb 2023.

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  2. Anonymous
    2023-02-16T09:35:56+00:00

    how does one "re-activate" the license?

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  3. Anonymous
    2023-02-15T15:16:50+00:00

    I am having the same issue. Any solutions yet? The only way I can view the attachment is by forwarding the email with the attachment, and then it forwards the attachments as well, at which point I can view and download them.

    I can also view the attachments on the web version of Outlook. Very frustrating!

    Some people had success with the below:
    "I solved this by making sure I reactivated my License. Once this was done I was able to open and download attachments."

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  4. Anonymous
    2023-02-15T14:07:24+00:00

    I am having the same issue. Any solutions yet? The only way I can view the attachment is by forwarding the email with the attachment, and then it forwards the attachments as well, at which point I can view and download them.

    I can also view the attachments on the web version of Outlook. Very frustrating!

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  5. Anonymous
    2023-02-10T18:41:41+00:00

    I just installed the latest Outlook for MAC (Version 16.69.1 (23011802) on my MBP M2 Max running Ventura.

    I ran into the same situation.

    I solved this by making sure I reactivated my License. Once this was done I was able to open and download attachments.

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