Outlook for Mac not opening or downloading attachments

Anonymous
2022-08-22T07:08:35+00:00

Hi there,

my Outlook for Mac does not download or open any attachments.

The issue persists with various file types such as jpeg, xls, pdf.

The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)

macOS and Outlook are up-to-date:

macOS Version: 12.5

Outlook Version:16.64

The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.

As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.

Best regards,

ste_si

*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

116 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-03-12T11:12:58+00:00

    Has this been fixed?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-03-02T21:29:21+00:00

    I'm having the same issue. I hope Microsoft is paying attention and fixes this issue quickly. By the way, reverting to the "OLD" Outlook solved the problem. You can do this by deselecting the check mark next to "New Outlook" under the "Outlook" menu at the top of your Mac desktop.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-02-22T03:17:52+00:00

    Exact same issue!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-02-16T16:11:07+00:00

    Hi Seerag,

    This does not resolve the issue unfortunately... as explained I have even removed and re-added accounts, not just reset them.

    It seems that the bug is within the client itself, this all seems to have started (for us at least) with the latest update, which occurred yesterday, sadly we don't have a way to revert to the earlier version, and as of yet no solution has presented itself other than the workaround mentioned or regressing to 'old' outlook :/

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-02-16T14:42:19+00:00

    Hi All,

    This can be fixed by below mentioned Steps.

    1. Open Outlook - > Settings.
    2. Go to Account - Click the three dots and Reset Account.

    Hopefully , This will fix the issue.

    Thanks,

    Sreerag J

    Was this answer helpful?

    0 comments