Outlook for Mac not opening or downloading attachments

Anonymous

Hi there,

my Outlook for Mac does not download or open any attachments.

The issue persists with various file types such as jpeg, xls, pdf.

The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)

macOS and Outlook are up-to-date:

macOS Version: 12.5

Outlook Version:16.64

The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.

As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.

Best regards,

ste_si

*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***

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116 answers

Anonymous

2023-09-27T15:31:46+00:00

How do you do that?
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Anonymous

2023-09-27T15:13:52+00:00

RESET ACCOUNT - It works
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Anonymous

2023-09-27T13:36:26+00:00

Changing to old Outlook does no good for me as there are no emails in it when I switch. Any solution for that?
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Anonymous

2023-09-27T13:35:02+00:00

Just tried this, it did not work.
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Anonymous

2023-09-27T07:49:27+00:00

Just go to Privacy Settings of your Mac (again, your Mac) => Full disk access

Allow Outlook to access your drive. Then restart outlook and it will work fine.
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