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I have an issue whereby Outlook for Mac is losing attachments when sending emails (typically, but not exclusively, PDF files).
If a file(s) is/are dragged and dropped into an email it is shown as attached and appears to send as normal. There are no error messages or bouncebacks, and the first we know that the email has lost the attachment is when we are advised by the recipient. Then when checking the sent folder, the email is there but again without the attachments.
Doesn't do this every-time though... sometimes the email goes with the attachments as it normally should.
I'm using version 16.62 (22052500)
Has anybody else had this issue and is there a fix? Or is it a software glitch?
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
16.78 still hasn't rolled out for me and I have Beta chosen. Mine seem to be behind most. Not sure why, but still waiting. I've even tried to force an update by deleting the app and reinstalling, still no update. URG.
We need an update from Microsoft! It's been almost a month now since their last update.
It has been but the more people that report it, the more they see the issue. Go to your Help tab and click contact support. You can report the issue there. Everyone should do this. The squeaky wheel gets the oil.
Is there a way to escalate this as a problem to support or similar?
It is causing me A LOT of problems with clients, it is negatively impacting my business.
This started for me a few weeks ago. Will randomly not send attachments or will sometimes send only some of the attachments. Running Outlook for Mac v16.76.2 on Mac OS Ventura 13.2.
On this version as well (on Current Channel track) and still having the issue.