Outlook "From" Button not working

Anonymous
2023-03-06T23:25:09+00:00

I cannot open the "From" button on an e-mail to change the senders address (I have 5 accounts set up in Outlook on the desktop app). When I try to click on the button nothing happens, when click the icon do not scroll down to select e-mail senders address

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-04-13T22:12:55+00:00

    I just updated this afternoon (around 3pm) to Build 16130.20332 and this update has resolved the issue! It also fixed a separate issue I was having with my signature.

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  2. Anonymous
    2023-04-14T11:50:55+00:00

    I tried (Help > Contact Support), but it hangs, showing

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  3. Anonymous
    2023-04-14T17:30:53+00:00

    I just got a message to update my Office 365, and the new update fixed the issue. 😀

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  4. Anonymous
    2023-04-14T19:19:09+00:00

    Hi all,

    The Outlook Team just reverted the original From dropdown fix for the Catch-all domain scenario *@domain.com. When this thread was created that was the issue that was escalated. The fix for the Catch-all domain scenario broke a different scenario with Google Workspace Sync and related.

    If you have the Catch-all domain configured in your Outlook Profile the original issue will return shortly, probably after a couple Outlook restarts. Another fix will be implemented for this, and I can post back when we know that fix is ready. If you have Google Workspace Sync then this change today should address your issue.

    Here are my notes with more details and versions to help explain:

    1. The original issue when this forum thread was created in early March was caused by a bug with how Outlook handles Catch-all addresses such as *@domain.com. You should probably know if you have a Catch-all domain in your Outlook profile. It's not a super common configuration and not easily possible to setup in current builds of Outlook.
    • Issue repros in build 16130.20218 but not in the previous build of 16026.20200
    • Issue was fixed in Version 2304 Build 16323.10000. Fix was then backported to Version 2303 Build 16227.20202 and Version 2302 Build 16130.20384.
    1. From field stopped working for other scenarios including some reports with Google Workspace Sync.
    • Issue appears to have started after the fixed builds above so any of the fix versions above would be expected to cause it.

    Based on the forum reports and support tickets it appears the second scenario is more impactful. The Outlook Team is reverting the fix for #1 above which would address #2. Then the Outlook Team will work on a new fix for #1 above.

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  5. Anonymous
    2023-04-27T15:23:43+00:00

    Hi all,

    There is a fix going out in Version 2304 which is supposed to address the From dropdown issue for the CatchAll domain scenario. This build is only out to 25% of Current Channel. If you need to install the update you can pull it down manually from Outlook Desktop by clicking File, Office Account, Update Options, Update Now.

    Reference Update History for build releases,Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn.

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