Outlook "From" Button not working

Anonymous
2023-03-06T23:25:09+00:00

I cannot open the "From" button on an e-mail to change the senders address (I have 5 accounts set up in Outlook on the desktop app). When I try to click on the button nothing happens, when click the icon do not scroll down to select e-mail senders address

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-04-08T06:05:36+00:00

    Thanks Gabriel

    I was on the latest release Version 2303 Build 16227.20258. Just to note that if you click the 'About Outlook' it quotes a different build number at the top of the screen? Anyway I performed the roll back as you explained and was showing the old version BUT the "From button" issue remained.

    Per your previous question, we have MAPI (GMail) and IMAP accounts. MAPI is coming from Google Workspace Sync for Outlook I think.

    See below for information:

    Image

    Is it possible that the profile is corrupted and needs to be re-created?

    Think that my next step is to update to the latest version and re-create the profile. If this does not work then I will use the "contacgt support" as you proposed. I have the "button just" can't get passed the proposed articles stage - Need More Help is permanently loading...

    Thanks,

    Dave

    UPDATE - reverted back to the latest Build. From button still not working with the original profile. Creating a new profile works so far with 3 IMAP accounts. Need to work out how to attach the Google Workspace Outlook Sync to a new profile...

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  2. Anonymous
    2023-04-09T18:25:38+00:00

    I have this build. Problem remains.

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  4. Anonymous
    2023-04-11T12:24:45+00:00

    Just updated to Build 16227.20280. Problem remains.

    Clicking on 'About Outlook' gives slightly different build information:

    Microsoft® Outlook® for Microsoft 365 MSO (Version 2303 Build 16.0.16227.20202) 64-bit

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  5. Anonymous
    2023-04-11T20:31:51+00:00

    Same problem here, with this versión:

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