Outlook "From" Button not working

Anonymous
2023-03-06T23:25:09+00:00

I cannot open the "From" button on an e-mail to change the senders address (I have 5 accounts set up in Outlook on the desktop app). When I try to click on the button nothing happens, when click the icon do not scroll down to select e-mail senders address

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-03-11T04:04:24+00:00

    Thanks.

    Yes I was doing as you suggest then rolled back to the previous release and it works.

    The problem was introduced with the latest update.

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  2. Anonymous
    2023-03-10T22:41:06+00:00

    Eddison, Martin,

    The Outlook In App Team has gotten cases on this and they are investigating it. Please check if you can submit a ticket from Outlook by clicking Help, Contact Support.

    If you are blocked, try the following:

    1. Click on the Inbox of the account in Outlook you need to send email and click New Email.
    2. Use web mail until we can get a fix or confirmed workaround

    I will post back when we know more about the issue.

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  3. Anonymous
    2023-03-10T18:00:22+00:00

    Any solution?

    I have the same issue, All was working fine then the button just stopped working, like it is disabled.

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  4. Anonymous
    2023-03-07T01:43:08+00:00

    Hi Eddison Cruz,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    Based on your description, you cannot open the "From" button on an e-mail to change the sender's address.

    Before proceeding, I may need to get more detailed information so that I can do some test from my side and better investigating on this issue, so please let me know:

    1. Will you please share me your Outlook version details? Please follow this article What version of Outlook do I have? - Microsoft Support and follow the steps to check. You can also try to check is there is any update for Outlook, click File> Office account> Update options> update now.
    2. Are you using Microsoft365 accounts or personal accounts (which is ended with outlook.com or hotmail.com) or some other 3rd party pop/imap accounts? Which protocol did you use to configure each account?
    3. Please try to repair Office, Right click Windows button- Apps&features >find Office 365 >Modify >Repair. Check whether issue presists.
    4. Did you get any error message when clicking on the "From" button? Wil you please share a screenshot of the view on clicking this button. Since the reply may contain some private information, kindly share via Private message:

    Here are the steps to open private messages:

    To view private messaging options> click your profile picture at the top on the right > select the My Profile option. Click View private message.

    I look forward to your next update in private message for further analysis. Thank you very much for your cooperation.

    Thanks for your precious time. Have a nice day！

    Sincerely,

    Sherry | Microsoft Community Moderator

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