Outlook "From" Button not working

Anonymous
2023-03-06T23:25:09+00:00

I cannot open the "From" button on an e-mail to change the senders address (I have 5 accounts set up in Outlook on the desktop app). When I try to click on the button nothing happens, when click the icon do not scroll down to select e-mail senders address

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-04-04T14:12:21+00:00

    Duncan,

    I apologize for the delay. The fix was checked into build 16227.20202 but it got checked in after the first build of Version 2303

    16227.20212. The fix will go out in the very next build of Version 2303. If nothing changes it will be Patch Tuesday 4/11/23. There is a slight chance it will go out sooner because another important fix also missed this first release also. This may cause the Outlook Team to do another interim release. You can monitor Update History to see if another build goes out before next Tuesday, Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn.

    Incidentally the fix is also not yet at the Beta Channel either. The fix went to Beta in build 16323.10000. The builds with that fix were rolled back because of a bad bug. It will be in the next build of Beta that goes out, Update History for Office Beta Channel - Office release notes | Microsoft Learn. That should be tomorrow as build 16403.20000. Beta is trickier though so if you try Beta check the link I shared for release status.

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  2. Anonymous
    2023-03-15T13:18:25+00:00

    Duncan,

    Since the bug was just submitted it is still being investigated. I'll post back when we know the fix will be. If you urgently need to workaround it you can revert to the prior version:

    If you need to workaround it you can revert to the prior build:

    1. Open a Command Prompt
    2. Type/paste the two commands below and press Enter after each

    cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

    officec2rclient.exe /update user updatetoversion=16.0.16026.20200

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  3. Anonymous
    2023-03-14T09:54:06+00:00

    Gabriel,

    Please accept my sincere apologies, as I was mistaken. I just contacted one of the users I thought had the problem, only to discover they do not. I misunderstood their comments after they had received an email from me sent from the catch-all account and were perturbed by it.

    Thank you for the workaround. It works perfectly.

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  4. Anonymous
    2023-03-13T14:28:59+00:00

    Hi Gabriel,

    Many thanks for the info.

    Yes I have several catch all accounts. I need them for mail receiving, not sending though. i will not update for now then.

    Would appreciate being informed when fixed, thank you.

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  5. Anonymous
    2023-03-13T14:17:05+00:00

    Thanks for the update, Martin. The In App Team investigated and found the root cause is if you have an account added to Outlook that is a catch all domain such as *@domain.com. Does that match your configuration? Is it necessary to have that account type added to Outlook?

    If you have that configuration, you could remove it to address the issue. If that is necessary to remain in your profile, then I would wait and see if this will be fixed. A bug has been escalated for the issue. I'll post back when I know more.

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