Outlook for macOS: Dropping attachments (randomly)

Anonymous
2023-06-05T09:33:54+00:00

Hello all,

For some reason, Outlook for Mac is dropping attachments and images in the emails I send. It's random, but it happens to me quite often. I managed to find out that this issue has historically occurred with other people using older versions. It seems that this bug has returned to Outlook for Mac.

I have the latest version 16.75.

macOS is also updated, i.e., macOS Ventura 13.4 (22F66).

I didn't have this problem before. It appeared about a month ago. In the meantime, a new version of macOS has been released and there have been several updates for Outlook, but the situation persists.

Attachment randomly disappears from the e-mail which I send with the attachments and pictures. It looks very unprofessional.

This is example how it looks when I add picture to the e-mail when the message is sent.

If I try it once again on the second attempt the attachments/pictures are sent without issues.

I need help, please.Any advice?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-06-05T09:53:28+00:00

    Dear Martin_476,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    Based on your description, I understand that you have a query "Outlook for macOS: Dropping attachments (randomly)". Are you referring to outlook on mac latest version that is 16.73, not 16.75?

    After thorough research and testing, it appears that this is current happening to most users with this version. We apologize if we are not able to meet your requirements; however, thank you for bringing this to our attention, we will surely raise your concerns to our Product Team and hopefully this can be considered in the future updates.

    In the meantime, you may create an entry as a feature suggestion in the Feedback Portal at Outlook · Community (microsoft.com), Other users may vote it and make it more visible to the service team so that it may be considered for future upgrades.

    For other concerns, please do not hesitate to add you post in the Microsoft Community Team.

    Thank you for your cooperation and understanding.

    Sincerely,

    De Paul | Microsoft Community Moderator

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