Outlook for macOS: Dropping attachments (randomly)

Anonymous
2023-06-05T09:33:54+00:00

Hello all,

For some reason, Outlook for Mac is dropping attachments and images in the emails I send. It's random, but it happens to me quite often. I managed to find out that this issue has historically occurred with other people using older versions. It seems that this bug has returned to Outlook for Mac.

I have the latest version 16.75.

macOS is also updated, i.e., macOS Ventura 13.4 (22F66).

I didn't have this problem before. It appeared about a month ago. In the meantime, a new version of macOS has been released and there have been several updates for Outlook, but the situation persists.

Attachment randomly disappears from the e-mail which I send with the attachments and pictures. It looks very unprofessional.

This is example how it looks when I add picture to the e-mail when the message is sent.

If I try it once again on the second attempt the attachments/pictures are sent without issues.

I need help, please.Any advice?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-06-30T18:50:24+00:00

    Hi all,

    I am having the exact same issue, Outlook for Mac randomly dropping images/attachments. In a couple of chat conversations with the MS crew, they indicated this is a known issue and that the development team is working on an analysis and subsequent fix.

    I was running 16.74 when the issue popped up, and it indeed has not been fixed in the recent version 16.75 or 16.74.2 (Build 23062500).

    I was referred to the following page to keep track of updates and their fixes:

    https://learn.microsoft.com/en-us/officeupdates/release-notes-office-for-mac#june-27-2023

    And for Beta channel: https://support.microsoft.com/en-au/office/outlook-for-mac-release-notes-for-beta-channel-builds-d6347358-5613-433e-a49e-a9a0e8e0462a

    A workaround for me that works is switching back to Legacy Outlook (instead of 'New Outlook). This enables me to send emails with functional images and attachments.

    I truly hope this gets fixed soon, as it is totally unprofessional to send emails out to people only for recipients to have to report to you that contents are failing..

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  2. Anonymous
    2023-06-28T06:32:01+00:00

    I have the same issue since 2 weeks, everyhting is the newest Version. When will this finally be fixed? I can't belive a business provider software company isn't able to fix this in time and once for all. My Clients start to think im a incapable of sending emails with attachementsm this can't be. Please provide a fast and lasting bug fix.

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  3. Anonymous
    2023-06-15T21:24:54+00:00

    I also have this issue on 16.74 as well as 16.75 - its embarrassing that my client keeps dropping attachments.

    Can we please have an update?

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  4. Anonymous
    2023-07-12T17:58:03+00:00

    Thank you! I too am having this issue and switched back to Legacy Outlook. This seems to have fixed the attachment issue. I hope this is resolved soon because I had just gotten used to the new Outlook.

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  5. Anonymous
    2023-06-05T09:53:28+00:00

    Dear Martin_476,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    Based on your description, I understand that you have a query "Outlook for macOS: Dropping attachments (randomly)". Are you referring to outlook on mac latest version that is 16.73, not 16.75?

    After thorough research and testing, it appears that this is current happening to most users with this version. We apologize if we are not able to meet your requirements; however, thank you for bringing this to our attention, we will surely raise your concerns to our Product Team and hopefully this can be considered in the future updates.

    In the meantime, you may create an entry as a feature suggestion in the Feedback Portal at Outlook · Community (microsoft.com), Other users may vote it and make it more visible to the service team so that it may be considered for future upgrades.

    For other concerns, please do not hesitate to add you post in the Microsoft Community Team.

    Thank you for your cooperation and understanding.

    Sincerely,

    De Paul | Microsoft Community Moderator

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