"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-01-18T18:39:41+00:00

    I'm with you. Same version as poster but there's no way to add any of my shared mailbox folders to my favorites (in particular interest the "inbox" of mailboxes under "Shared with me".)

    Now if I ADD the account to Outlook the inboxes appear but for some reason I can't seem to add the one account I need the most. It just throws an error. I thought I read somewhere that licensing on the target account was the problem but I haven't found that info since.

    REGARDLESS I still can't move email messages from one in-box to the other. We use a help desk software that monitors an exchange mailbox. In Original outlook when someone emails our team and we need to create a ticket from the email, we drag it into the Inbox the help desk software is monitoring. That's still not a function in New Outlook.

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  2. Anonymous
    2024-01-18T19:01:19+00:00

    Same, I am not convinced. Can you provide screenshots of this?

    Are you 100% it is a "Shared Mailbox" and not a Microsoft 365 Group? Are you able to also provide screenshots from the Exchange Admin dashboard as, if you are indeed seeing different behaviour, we can escalate this to support.

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  3. Anonymous
    2024-01-18T19:30:03+00:00

    Regarding your last point, starting "REGARDLESS I still...", are you referring to the inability to drag and drop emails from different accounts? Accounts that could potentially be completely unaffiliated with each other.

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  4. Anonymous
    2024-01-18T19:36:13+00:00

    I think you might be correct, looks like it has added the group, which is why it can't be removed.

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  5. Anonymous
    2024-01-18T19:51:06+00:00

    "Accounts that could potentially be completely unaffiliated with each other." I see what you're leaning into with that loaded statement and it's not relevant to the technical aspects of what New Outlook can do vs what Old Outlook can do.

    Old Outlook allows us to drag emails from our team's intake account and drop them into the inbox that our ticketing system monitors.

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