"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

203 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-04-17T15:21:59+00:00

    Yeah, as you say, it will be gradual. I still do not have the feature.

    I am on an older client build than you:

    Microsoft Outlook Version: 1.2025.411.300 (Production) 

Client Version: 20250404005.15 

WebView2 Version: 135.0.3179.73 (Stable) 

Session ID: 30b33f96-714c-b442-9c3f-8cda56b36a93

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-04-30T12:56:34+00:00

    Finally got it!!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-04-30T13:07:09+00:00

    Finally I got the feature today :-)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-04-30T14:21:24+00:00

    OP here, love seeing this feature finally hitting people's new Outlook

    I have NOT seen it come to mine yet, lol.....but y'all are giving me hope!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2025-05-01T17:40:44+00:00

    Haha, same!

    I have been commenting and posting a fair bit, but still not seen this update, myself.

    The thing is, I have adapted so much to this limitation, that I am used to having FOUR separate instances of the New Outlook open, each with a different shared mailbox in view, so I can easily toggle between them.

    It will, of course, be better to finally see the folder counts to see if there are emails from favourites, though.

    Was this answer helpful?

    0 comments