"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-02-28T07:20:43+00:00

    Can confirm almost all our users now have the option to favourite folders in shared mailboxes.

    I did notice though, that this doesn't work if you use the toggle in the top right to switch to new outlook, you need to run Outlook (new) from the start menu.

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  2. Anonymous
    2025-02-28T07:50:40+00:00

    Microsoft Outlook Version: 1.2025.213.300 (Production)

    Client Version: 20250206076.09

    I am trying to add shared mailboxes (which on the new outlook are now under my personal work email address and then in a folder called Shared With Me). I have added my Client and Outlook Version, I have also gone in through the start menu instead of the toggle and still, I cannot add to favorites...

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  3. Anonymous
    2025-02-28T07:54:59+00:00

    From the Favorites menu you can now add a shared mailbox as folder, but you cannot choose the folder you are adding as a favorite. The Sent items content is shown in my case.

    Still rubbish

    One vary good point: When you are not switching, You can run both versions.

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  4. Anonymous
    2025-02-28T08:02:14+00:00

    When you have the update, you will be able to add any folder from a Shared Mailbox. This certainly includes the Inbox, Sent, Draft, Deleted or any other folder. I have tested it.

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  5. Anonymous
    2025-02-28T08:34:34+00:00

    I'm now on 1.2025.219.400 - which appears to be the latest, but I still don't have an option to add any folders in 'shared with me' accounts to the favourites.

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