"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-02-11T14:03:02+00:00

    hmm not seeing it on my desktop app [which is my preferred]. When I tried to move an inbox up, I got the Ghostbuster logo in the favorites area haha

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  2. Anonymous
    2025-02-11T16:21:54+00:00

    Tom - Any chance you'd be able to share screen captures or describe the capability and how it works from a user perspective? Is it just a drag/drop into Favorites? A new menu item lights up? Etc..Thanks.

    Bob

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  3. Anonymous
    2025-02-12T00:56:24+00:00

    I'm also not seeing it on the Desktop app although I noticed it says "Targeted Release" so how do we opt into the update?

    PS a screenshot to show us the new screen would be much appreciated :)

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  4. Anonymous
    2025-02-12T17:09:25+00:00

    Screenshot, I have it on both my laptops.
    My workmates in the same organisation are still waiting for it.

    Image

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  5. Anonymous
    2025-02-19T19:33:19+00:00

    Tom - How did you add them to your favorites?

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