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Hi,
I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.
When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.
Can anyone tell me how show these shared account folders in my favorites?
Thanks
CM
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Still cant believe this function has not been corrected by Microsoft. As a Sr Director of IT I too manage and over see many shared mailboxes and the New Outlook prevents me from seeing all mailboxes in the Favorites folder.
We are switching back to the old outlook because of this
I have found a solution to this issue here--> https://support.microsoft.com/en-us/office/use-favorites-in-outlook-8913f2d0-b167-48cc-8983-86fa9b0d945f I can verify that this works and allows you to add a shared mailbox to your favorites list, It will not show as <sharedmailbox> inbox. I was able to add 4 shared mailboxes with this process
Hope this helps
You can use this add a full shared mailbox, but not a particular folder (such as inbox) of that shared mailbox. So, e.g. All deleted items that are still in the mailbox will show under the favorite.
It is very strange, does not show any of my Inbox emails but only deleted or moved items. I cleared the Deleted Items folder and nothing changed.