"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-10-03T08:55:25+00:00

    Yep agreed...it is meant to be better not worse. Yes there are some good features but for how I use it daily it's not as usable that's for sure. I've come to accept that Microsoft isn't good at designing a user-friendly application. On a side note, I saw that they have half fixed the "Accept but do not send a response" ongoing issue for many years but still defaulted to "Email Organiser". Most want to accept the meeting but not bombard the organiser with even more emails than they currently get...Such a joke!!!!

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  2. Anonymous
    2024-10-03T09:14:48+00:00

    What is strange is that clearly there are good talented hard working people there. Some of the functions/designs/thinking are great and worth respect but at the same time, in the same product its as if they completely ignore what the client could need and just go with something "cool" or "easy", "etc".

    Some times, problems are taken care of extremely fast and in an open and clear way but some other times, they are just ignored or maybe shelved for half a decade for reason unknow.

    What strike me as weird is that the (new) windows 365's apps are supposed to be the new wave of apps that the client HAD to use (such as Teams) but then there is Outlook or Entra where they advise you to also swap but the products aren't ready and lack clear necessaries functions and they leave the old ones up.

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  3. Anonymous
    2024-10-04T00:00:36+00:00

    Oh for sure there has to be a lot of smart individuals but overall Microsoft has dropped the ball and doesn't deal with ongoing issues in the "too hard basket". I've got Family 365 and my email/calendar/contacts are Google. If I could merge the 2 together and pick the functionality I wanted it would be an amazing product!!! Don't get my started on OneDrive it is worlds apart from Google Photos...rant over!!

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  4. Anonymous
    2024-10-12T18:20:30+00:00

    This is Oct 12 2024, and this issue is yet to be resolved. It shows disregard and a lackadaisical attitude to feedback. As if having to scroll to the bottom of the screen is not bad enough, you have to select the shared email and select inbox again.

    Just make it possible for us to add it as a fav and it'll be more functional.

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  5. Anonymous
    2024-10-14T01:57:40+00:00

    Agreed it is sad but Microsoft has proven to us that they take a long time to make any positive changes. In my opinion it is not a feature request but should have been part of the design, as it worked in the class Outlook, so therefore should be fixed as a defect which should have been resolved already.

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